It isn’t often that I get to interact with the general public. Normally I’m squirrelled away in my little cube going about my daily routine, putting out fires where they arise. I am the cogs in the back of the watch that make the hands go around. The things you never look at until they break.
Recenty the university has begun its yearly program for freshmen who are coming to college but mostly it’s for their parents who at times can be overly protective, overly cautious and overly stupid. Somehow, and I’m not sure if it’s a compliment to my shining personallity or a test to see if I’ll sink or swim, I was chosen to help man a table for our office to answer parent’s questions. And do they ever have questions.
All was going smoothly. I was at least able to sound like I knew what I was talking about and if I didn’t know the answer I was able to make up something that sounded reasonable and confident. They bought it. I knew they’d forget what I told them by the time they walked back in the auditorium so I wasn’t too concerned with being 100% correct 100% of the time. I figured if I hit the majority of high notes, threw in some buzz words and told them to check our website that would suffice. And it did.
Then a mother from New Jersey came to my table. I could tell right away that this was going to be a problem mother. This was a mother who was used to getting what she wanted when she wanted it and in no uncertain terms would the person giving her what she wanted be unhappy about it. If she wasn’t satisfied, nobody was satisified.
She comes at me with a look on her face similiar to when a cat sizes up a mouse and says “What would you tell me if I told you (insert her very broad inquiry here)?” and before I could stop myself the words were out of my mouth. I point blank answered her generalized broad and vague question with an equally generalized, broad and vague answer. Because I am apparently nothing if not a smartass.
At which point she informed me that that was not what she had asked. She scooped up a business card we had laying out for parents to take that listed our office, contact and website information and turned it around so I could see it as if I weren’t the one who had placed them there. She began to thump the card, puncutating every word out of her mout has she spat at me “THAT IS NOT WHAT I ASKED! ISN’T THIS WHO YOU ARE? ISN’T THIS WHAT YOU DO?”
I smiled at her and chastised myself internally before also internally answering her with yet another smart ass comment. “No, actually, that is not what I do. What I do is put up with the people who DO do that so why don’t you shut the hell up and go back into the auditorium with the rest of the parents.” Instead I chose to repeat her question back to her and then I again repeated my answer explaning that what she was asking was very broad and she needed to focus her question down a bit. After that she settled down a bit. Only a bit. She continued to be loud and abrasively in my face. When all was said and done, she was satisfied with the answers I was able to provide her (which I didn’t feel were very helpful) and I was satisfied that she’d get out of my face and leave me alone.
As she left and the session in the auditorum got underway again, I sat down at the table and breathed a sigh of relief before turning my attention back to watching the concerned parents who were in the sitting area directly across from my tables.
A group of about 5 fathers were in there. All of them were asleep.